Auto-attendant
A greeting in your own voice that sends callers where they need to go. “Press 1 for service, 2 for parts.” Callers stop getting bounced around and your staff stop playing operator.
Smart call routing
Rules by time, day, department or who is free. Lunch hour rings the counter; after six it goes to a cell; Sunday goes to voicemail with a different greeting.
Extensions for everyone
Every person gets their own extension, direct number and voicemail box. Dial 104 and you get Jess, whether she is at her desk or in the van.
Voicemail-to-email
Voicemails arrive in your inbox as an audio file with a written transcript. Read them in a meeting, forward them to whoever needs to deal with it.
Call forwarding
Send calls to a mobile, a second location or a colleague — permanently, on a schedule, or only when nobody picks up after four rings.
Video calls
Face-to-face meetings from a laptop or phone, on the same system as your calls. No second subscription, no wondering which link to send.
Mobile app
Your business line, in your pocket. Make and take calls as the company — customers see the business number, and your personal number stays personal.
Conference calling
Get the whole crew, the supplier and the customer on one line without a third-party dial-in service. Included in Business Pro.
Call analytics
How many calls came in, when, who answered, how many were missed and how long people waited. The report you need to decide on a second hire. Business Pro.
CRM integration
The customer's record opens on screen as the phone rings, and every call logs itself. Business Pro.
